Công Ty Cổ Phần ĐTXD & PTHT Nam Việt Á tuyển dụng Giám Sát Lễ Tân Khách Sạn - Fo Supervisor

- Ensure Outstanding customer care at all times.
- Maintains a friendly, cheerful and courteous demeanour at all times.
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

- 02 months probation, receive full salary & service fee
- 05 working days as prescribed, 02 days off per week
- Uniforms and meals in shifts are provided by the Hotel | Free parking for motorbikes and cars
- Discounted rates apply to group employees when using services at hotels
- Participating in many interesting activities for employees
- National and international training courses
- Periodic health check | Accident insurance 24/7
- Opportunity to develop a career at the most luxurious and luxurious 5-star hotel group in the world

- Strong written and verbal communication skills
- Ability to lead and motivate a team
- Associate degree or higher (ideally in hospitality)
- Previous front office supervisor experience
- Fluent in English