Evergreen Labs tuyển dụng Customer Relationship Coordinator

- Handle all B2B and B2C customers of all projects developed by Evergreen Labs
- Coordinate with the team and stakeholders for quality control, ensure products/services are delivered with good quality and on time
- Using a CRM system to manage all customer inquiries, orders, invoices, etc.
- Keeping customers updated on the latest products in order to increase sales
- Expanding the customer base by upselling and cross-selling.
- Resolving customer complaints quickly and efficiently.
- Understanding key customer individual needs and addressing them accordingly.
- Knowing your competition and strategizing accordingly.
- Writing reports analysing the customer orders, sales and leads

- Dynamic work environment with international team
- Expand your network and work in a career where you create long-term impact
- Career development
- Leadership development
- Monthly in-house trainings
- Personnel development incl. education stipend
- Collaboration with partner projects
- Social insurance, annual leave, holidays
- Quarterly team events and annual company retreat
- 5-day work week
- Location: Danang

- Advanced English and Vietnamese language skills - both written and verbal
- Prefer minimum 2-year experience in customer service
- Prefer having experience in any CRM system
- Good interpersonal, communication, problem-solving skills
- Positive attitude focused on customer satisfaction
- Motivated & open-minded
- Well organized
- Passion for making an impact
- Commitment towards job and learning
- Able to work under pressure